Learn how banks provide services in line with Customer Acceptance Policy (CAP) and Schedule of Charges (SOC) to ensure transparency, compliance, and customer satisfaction.
Year: 2025
Rights & Obligations of Banks & Customers
Explore the rights and obligations of banks and customers to ensure fair, secure, and transparent banking practices.
Relationship with the Customers
Explore the essential types, importance, and strategies of maintaining effective relationships with banking customers for loyalty and trust
Customers in Banking
Understanding the types, roles, and importance of customers in the banking system, including classification and KYC norms.
Areas of General Banking
Explore the key areas of general banking, including account opening, remittance, clearing, and digital banking services, essential for everyday customer and bank operations.