Module A: Fundamentals of Organizational Behavior and Environment
2.Their effects, significance, and impact on an organization
3.Formal and Informal Organizations
4.Developing a Sound Organizational Climate.
5.Organizational Structure & Design
Module B: Basic Management Concept, Environment and Process
1.Management Function and Businesses
2.Define the management functions and business processes that create value for an organization
3.Define the management functions and business processes that create value for an organization
4.Identify management policies, practices, and procedures that influence group and individual dynamics in organizations
5.Patterns of Management Analysis.
6.Internal Environment,
7.External Environment and Management Process (Planning, Staffing. Organizing, Leading and Controlling);
8.Time and stress management
- The system and process of controlling basic control process
10 Critical control points
11.Standards, and benchmarking,
12.Control techniques budget as a control technique
13.Time-event network analysis
14 Balanced scorecard.
Module C: Staffing and Human Resource Management in Banks & NBFIs
1.The nature and purpose of staffing
2.Recruitment and selection,
- Appointment, posting/placement, on-job training, off-job training
- Performance appraisal and performance management system (PMS).
5.Job analysis and job evaluation
6.Compensation and employee benefits
7.Career and succession planning
8.Grievance importance
9.Reasons,
10.Handling employee grievance
11Disciplinary actions
12.Soft Skills for Banks/NBFIs
- Soft skills meaning
14 Difference between soft and hard skills
15.Importance,
16.Types of soft skills,
17.Soft assets and hard assets
18.Different types of hard and soft assets
19.Ways and means to use soft skills in the day-to-day life and office environments
20.Application of soft skills for business.
Module D: Employee Motivation and Leadership
1.Human factors and motivation
2.Human factors in managing,
3.Early behavioral model.
4.Maslow’s hierarchy of needs theory,
5.ERG theory,
6.Hygiene theory,
7.Expectancy
theory of motivation,
8.Equity and goal setting theory of motivation,
9.McClelland’s need theory,
10.Special motivation technique
- Job enrichment
12.Leadership definition,
13.Traits,
14.Leadership behavior and styles,
15.Different approaches to leadership and decision making
16.Situational or Contingency approaches to leadership
17.Transactional transformational leadership;
- Team building concept
19.Skills and its importance in banks/nbfis.
20.Emotional intelligence
21.Team building and group dynamics formal and informal organization
22.Quality circle;
23.Conflict management
24.Interpersonal communication and counseling
25.Negotiation-different skills and process,
Module E:
1.Organizational Ethics
2.Ethics in Banking
3.Code of Conduct,
4.Code of Conduct in banks and financial institutions.